# Integrated Chat and Communication

Communication is key in service delivery. CRE8 includes an **integrated chat system** that allows buyers and sellers to communicate in real-time:

* Each gig purchase opens a dedicated chat channel between the buyer and seller. They can use this to discuss project requirements, share updates, or clarify details.
* The chat might support not only text, but also attachments (for sending images, documents, etc.). For example, a designer can send draft images through this chat for client feedback.
* Security and privacy: The chat is end-to-end encrypted if possible, especially since users might share sensitive business details. Additionally, since users might remain pseudonymous (identified by wallet or username), the chat helps build trust and clarity without needing personal emails.
* On the backend, chat messages could be stored off-chain for speed and cost reasons, but associated with the service token ID or escrow ID. There could be a plan to eventually decentralize this (e.g., using a protocol like Matrix or something like IPFS for storing message history), but initially it can be a standard secure messaging service tied into the app.

By providing chat within the platform, CRE8 keeps all gig-related communication in one place, and can also timestamp messages or even log agreements made in chat if needed for dispute resolution evidence.

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